The Saint Trainer requires clients to give 24 hours notice when cancelling or rescheduling a training session. For example if a sessions is scheduled on Monday morning at 7:30am, this session will need to be cancelled by 7:30am on Sunday morning. Any sessions cancelled with less than 24 hours notice will be charged the full session amount or, in the case of prepaid bundles, time will be deducted accordingly. Sessions cancelled with more than 24 hours notice given can be rescheduled without penalty, subject to the trainers availability.
Why 24 hours?
The Saint Trainer is a small business. When you book a session with The Saint Trainer that time slot has been allocated and saved for you specifically. If you have to cancel this slot within 24 hours it is unlikely that the time slot can be filled by another client and is therefore wasted time and loss of money to the company.
Should a client fail to give any notice of cancellation to a session, this session will be billed at full price or time deducted from the pre-paid chosen package.
Unfortunately The Saint Trainer cannot refund any payments once processed.
Trial sessions are available only for clients who live within the peripherique of Paris for 1 month or more. They are an introductory offer for people interested in a commitment of one month or more and are therefore a one time offer. There is no obligation to commit to a contract after the trial session they are simply for us to get to know each other before deciding on a program.
Sessions bundles come with a client/ trainer commitment policy which you will be asked to sign prior to starting any commitment of more than a month. Sessions are priced depending on the amount of sessions per week and time committed to training and therefore require you to fully commit to the full amount and bundle chosen.
Policies are subject to change at the discretion of The Saint Trainer. All changes to Policies will be announced at www.thesainttrainer.com